Refund policy
Refund policy
Return & Refund Policy
At Luna, your satisfaction is our top priority. If you're not fully happy with your purchase, we're here to help.
Return Period
You can request a return within 7 days from the date of your order.
Conditions for Return
Items must be unused, unworn, and in their original packaging.
Items must be in the same condition as received.
Proof of purchase (order confirmation or invoice) is required.
Refund Policy
Once we receive and inspect the returned item, we will process your refund.
Full refund will be issued for the item price.
Shipping fees are non-refundable and will be deducted from the total refund.